If your Mains-Fed water cooler doesn't appear to be dispensing water correctly please try the following:
Double check that the machine is plugged in and switched on
Check that the machine has not been overused. The tank may need time to refill if it has had a high volume of usage
Ensure the mains water supply is running to the cooler. To do this follow the pipework from the back of the machine to the isolation valve. The valve should be in line with the pipework if water is running to the machine. If it is not in line, you can gently turn the valve until it is inline, you should then start to hear water filling the machine.
Note: If the machine in question is Glacier or Everest machine, there is an additional check that can be carried out. Lift the lid on the unit and locate a switch. If the button is red, you will need to slide this across to green. You should then begin to hear the water filling the machine. If the button will not slide fully from red to green, then the button is faulty. If the button will slide to green fully, or if the button is already green and is the machine is not dispensing, you will need to complete our Service Request form to arrange for an engineer to visit.
If the above hasn't resolved the issue, please complete our Service Request form and one of our water experts will be in touch to arrange and engineers' visit.
Prefer to talk to someone?
If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.