If your mains-fed water cooler doesn't appear to be heating correctly please try the following:
Double check that the machine is plugged in and switched on
Ensure the hot switch is switched to the on position. Note: on WL3 and WL4 machines, there is a power switch plus a compressor/heat switch. Both must be switched on
Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage
If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our Service Request form to arrange for an engineer to visit to resolve this
If hasn't resolved the issue, please complete our Service Request form below and one of our water experts will be in touch to arrange and engineers' visit.
Prefer to talk to someone?
If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.